Information We Collect
At thalorique, we collect information that helps us provide better financial guidance and personalised experiences. This happens in several ways during your interaction with our services.
Personal Information You Provide
- Contact details including name, email address, phone number, and postal address
- Financial information such as income, expenses, and financial goals you choose to share
- Account preferences and communication settings
- Information submitted through contact forms, surveys, or customer support interactions
Information Collected Automatically
When you visit our website, we automatically collect certain technical information to improve your experience and ensure our services work properly.
- Device information including IP address, browser type, and operating system
- Website usage data such as pages visited, time spent, and click patterns
- Location information based on your IP address
- Cookie and similar tracking technology data
How We Use Your Information
We use your information to provide financial guidance, improve our services, and communicate with you effectively. Everything we do with your data serves a specific purpose.
- Providing personalised financial advice and recommendations
- Processing your requests and responding to inquiries
- Sending important updates about your account or our services
- Improving our website functionality and user experience
- Analysing usage patterns to develop better financial tools
- Complying with legal obligations and regulatory requirements
- Protecting against fraud and ensuring platform security
We never sell your personal information to third parties. Your financial data is used solely to provide you with better service and advice.
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. Here's exactly when and why information might be shared.
Service Providers
We work with trusted third-party service providers who help us deliver our services. These companies are contractually obligated to protect your information and can only use it for the specific services they provide to us.
- Payment processors for secure transaction handling
- Cloud storage providers for data hosting and backup
- Analytics services for website performance monitoring
- Customer support platforms for inquiry management
Legal Requirements
We may disclose your information when required by Australian law or to protect our rights and the safety of our users. This includes compliance with court orders, regulatory investigations, or legitimate law enforcement requests.
Business Transfers
In the unlikely event that thalorique is acquired or merges with another company, your information may be transferred as part of the business assets. You would be notified of any such change in ownership.
Your Privacy Rights
Under Australian privacy laws, you have specific rights regarding your personal information. We make it straightforward to exercise these rights.
- Access: Request copies of the personal information we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Restriction: Limit how we process your information in certain circumstances
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests
- Withdrawal: Withdraw consent for processing where applicable
To exercise any of these rights, simply contact us at info@thalorique.com. We'll respond to your request within 30 days and guide you through the process.
Data Security and Protection
We implement robust security measures to protect your personal and financial information from unauthorised access, disclosure, or misuse.
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Secure servers with regular security updates and monitoring
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
Administrative Safeguards
- Limited access to personal information on a need-to-know basis
- Regular staff training on privacy and security practices
- Strict confidentiality agreements with all employees and contractors
- Incident response procedures for potential security breaches
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and report any suspicious activity immediately.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and understand how you interact with our services.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors use our website
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into website performance and user behaviour
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality.
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve any disputes.
- Account information is retained while your account remains active
- Financial consultation records are kept for 7 years as required by Australian regulations
- Website usage data is typically retained for 2 years for analytics purposes
- Marketing communications data is kept until you opt out or request deletion
- Legal compliance data is retained according to applicable statutory requirements
When information is no longer needed, we securely delete or anonymise it to prevent unauthorised access or use.
International Data Transfers
While we primarily store data within Australia, some of our trusted service providers may process information in other countries with strong privacy protections.
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Contractual protections requiring equivalent privacy standards
- Transfers only to countries with adequate privacy legislation
- Regular monitoring of international service provider practices
- Your explicit consent where required by law
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:
- Email notification to your registered address
- Prominent notice on our website homepage
- In-app notifications if you use our mobile services
- Updated effective date at the top of this policy
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after changes indicates your acceptance of the updated policy.
Privacy Questions and Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.
For serious privacy concerns that we haven't resolved to your satisfaction, you can contact the Australian Privacy Commissioner through the Office of the Australian Information Commissioner (OAIC).